Once your order has been placed on our online store, it may not be edited (this means you are not able to add or change items on this order). All returns/exchanges/order cancellations must be initiated within 30 days of delivery of product.
If you would like to cancel your order and it has not been shipped: Contact with someone in our customer service team will need to be made. We will do our best to accommodate your request, but it is not always possible to catch an order in time. A 15% order cancellation/restocking fee will be applied to a refund OR 100% credit will be issued via gift card to be used on our web store for future purchases. (The restocking fee covers the process of cancelling the order and restocking the product to our web store as well as issuing the refund or credit).
If your order has shipped and you wish to cancel, you will be responsible for all costs associated with returning the package. Please contact [email protected] to initiate an RMA and learn more about that process (this must be handled before packages are shipped back to our warehouse). Returns/Exchanges are contingent upon a full inspection of product(s) once received back into our warehouse. Any product(s) returned with missing parts, or that have been damaged in any way will result in a higher restocking fee OR deemed ineligible for return or exchange.
Eligible returns will qualify for a refund issued to the original purchase method, less a 15% restocking fee OR a 100% credit via gift card to be used on future purchases on our webstore.
Noveske only recalls packages if a shipping error has been made and is caught prior to the package being delivered.
Noveske only provides a return shipping label if incorrect product was delivered to a customer